Mission Statement

Mission - Independent Insurance Agency – King and French, Douglasville, GA

King & French Insurance Agency's use of multiple markets and our commitment to quality service enables us to offer our clients competitive pricing, a broad choice of products and unparalleled advocacy.

We are dedicated to you and are committed to treating you as a person, not a policy.This commitment means we shall:

• Work with you to identify the insurance and financial services that are right for you, your family, or your business and use our access to multiple companies to deliver those products.
• Guide you through the claims process for a prompt and fair resolution of your claim.
• Help you solve problems related to your coverage or account.
• Explain the coverage and options available to you through our agency, at your request.
• Return your phone calls and e-mails promptly and respond to your requests in a timely manner.
• Provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, Internet account access, e-mail and call center services.
• Use our experience and multiple company relationships to customize your coverage as needed.
• Commit our staff to continuing education so they may be more knowledgeable in serving you.
• Treat our clients, associates, and colleagues with respect and courtesy. We acknowledge the diversity in others and will not discriminate in any way based on race, color, creed, sex, age, sexual orientation, religion, national origin, or physical disability.
• Conduct our business in an ethical manner at all times.

We pledge this to you, our clients and ask that you let us know if we fail to meet our commitment, so we may take corrective action. I may be reached by phone at 770-489-1414 or e-mail at Brian@kingandfrench.com.